An inspiring book. That’s what I first thought when I finished reading Unthinking (I highly recommend it), by Harry Beckwith, as he is a master storyteller with a gift for discussing marketing matters in marvellously authentic & amusing ways. Here’s just one of the gems I found in Unthinking:
“In 2008, Philips Electronics conducted a study intended to measure the cost to American businesses of returned products. Their conclusion startled many people: The cost was $100 billion a year.
In years past, this news would have clearly signaled that America’s quality movement had miles to go, that for all the talk about quality circles and Six Sigma, American business was still failing.
But in 2008,
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