What can Mark Zuckerberg teach us about WOM
My 2ยข: Be extremely focused on customer satisfaction. Why? Because organic word of mouth is a by-product of a product/service that provides a great experience to the customer.
Why has Facebook flourished?
Have you ever asked yourself that question? I did.
One of the simplest explanations I have found so far comes from Ivor Tossell, a columnist for The Globe and Mail: