How hard is it to do just one thing right?

Remember Curly from the movie City Slickers? (Played by the late, great Jack Palance.)

Curly: Do you know what the secret of life is? [points index finger skyward] This.

Mitch: Your finger?

Curly: One thing. Just one thing. You stick to that and the rest don’t mean s###.

Mitch: But, what is the “one thing?”

Curly[smiles and points his finger at Mitch] That’s what you have to find out.

Companies big and small ultimately succeed or fail on the strength of their product.
But what if your product is basically just one thing?
What if your only product is customer service?
How hard can it be, right?
Extremely hard.

Parting suggestion: Don’t forget Curly’s Law.