What is customer service?

Customer service is a feeling.

Tiny big reminder: People are busy, they don’t have time to make up stories about you and/or your actions.
By your words and actions, YOU determine what people say about you.
Question: When someone calls your business, how friendly are your first words?

My 2¢:

In life and in business, don’t give any feeling to others you wouldn’t want to feel.

Nov 26, 2012