What kind of marketing is the most effective?

sneezr.ca Have you ever asked yourself that question? I did. In fact, many years ago I spent countless hours trying to figure it out.
The answer turned out to be quite simple: word of mouth marketing. Or as I call it: the art of cultivating recommendations.

Surprised? Probably not. With recommendations, there is no sales pressure and no credibility issues. When your friends, family members or trusted co-workers recommend something or someone to you, they are genuinely trying to help you. That means a lot, which is why you usually remember it for a long time. But here is the catch: recommendations must be earned. How do you do that? Where do you start? How do you give people a reason to talk about your products/services? How do you nudge your story into every day conversations? I launched sneezr.ca to help you answer those questions.

Turning the complex into the simple.

“You have a knack for turning the complex into the simple,” an ex-colleague once told me.

It’s not me; it’s karma. :) You see, English is my target language, but not my first language. And that can be a big plus. Here’s why: being a non-native speaker of a target language nudges you into streamlining your speech and writing. continue reading

Your best friend is a stranger.

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Facebook reviews.
Amazon reviews.
Google reviews.

Those stories by ‘strangers’ matter. A lot.
Please treat ‘strangers’ who interact with you today better. continue reading

You know that your company could miss the future, right?


“I looked at lots of companies and why I thought they don’t succeed over time… And I said, what did they fundamentally do wrong? What did those companies all do wrong? And usually it’s just that they missed the future.” – Larry Page, CEO of Google continue reading

Trend report 2016.

krisp trends 2016

To know… scratch that. To even get a glimpse at the mass mind is no simple matter. To interpret what to do with that insight? Well, that is a bigger challenge yet. As everyone here at krisp loves a good challenge, here’s my 2¢ on some of the things that will matter in 2016. continue reading

Your children might never buy a traditional newspaper.


“What do I care? I’m not in the newspaper business.” Is that what you’re thinking right now? If yes, fair enough. So, your business is almost 100% in-sync with the digital economy? Or is your business still in some/many ways like the newspaper business? continue reading

Why does it end?

If customer experience is the new marketing, why does experience end in so many companies once someone becomes a customer?

In theory, ‘Relationship Marketing’ is the name for activities focused on developing and nurturing customer loyalty and long-term engagement. In practice, it means that you matter; your voice is recognized; you don’t have to spell your name; etc. continue reading

You have magic in your fingers.

Don’t believe me? :) Here’s one example: you can make a paper plane, no? If yes, isn’t there something magical about the experience of taking a blank sheet of paper and being able to make it take flight with just a few simple folds? continue reading

What can our grandmas teach you about business


The best products, services, websites, you-name-it create little or no friction for their end users. Twitter is not one of those products/services/websites. Facebook is.

What gives us the right to say that? Our grandmas. Yours, too. You see, almost all of our grandams are on Facebook. Daily. Twitter? For most of them, tweeting sounds like a synonym for twerking. continue reading

How to make a $900,000 shot

If you don’t have time to watch the video that explains how one photo has, to-date, earned its makers $900,000, here’s the whole story in two paragraphs. This now-famous shot of an iceberg has earned its creators $900,000 since it was first made in 1998. The money shot, pun intended, is not a pure, single image, but rather the resulting composite of a number of shots that were taken at different locations around the world. Here’s what one of the creators had to say about the shot: continue reading